Privacy Policy

Last updated: August 26, 2024

Your privacy is important to us.

Welcome to Gobi Goji, a DBA of Ning Foods LLC (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, gobigoji.com, and use our services.

This Privacy Policy is subject to our Terms of Service.  We may update this Privacy Policy from time to time, as specified in the “Changes to This Privacy Policy” section below.  

Your Consent

Please review this Policy periodically.  You should read this entire Policy before submitting information, including Personal Information, to us in any form or using our Site.  Whenever you submit Personal Information to us, you consent to the collection, use, disclosure, transfer, and storage of that information in accordance with this Policy.

All Personal Information may be used for the purposes stated in this Policy.  We may make full use of all information that is de-identified, aggregated, or otherwise not in personally identifiable form. 

COLLECTION OF PERSONAL INFORMATION

We collect Personal Information using the following methods:

1) from you when you voluntarily provide it, including online when you visit our website, or when you interact with us in any other manner;
2) using automated technology, including when you visit our Site or interact with our electronic advertisements or communications; and
3) using third party sources including but not limited to service providers, entities providing data analysis and analytics, social media and social networking websites and other entities. 

Personal Information

Gobi Goji collects Personal Information, such as your email address, name, address, or telephone number based on your communications with us including through purchase of products and submission of forms on the Site and communications via email, telephone call, and other electronic messages. Gobi Goji also collects commercial information regarding your product purchases and transactions and payment information in connection with those transactions. 

Internet / Network Activity

When you visit our website, we collect information about you through your browser, computer hardware and software.  This information can include your IP address, device ID, browser type, domain names, access times and dates, number of clicks, pages viewed, one or more cookies (as described below) that may uniquely identify your browser, and referring website addresses. We use this information for the improvement of our site.

HOW WE USE YOUR PERSONAL INFORMATION

We use Personal Information of customers for a wide range of purposes, including: 

• to provide you with products and services or process requested transactions;
• to respond to your requests and feedback;
• to improve our products, business, and Site;
• to follow up with you after you have communicated with us or submitted information to us;
• to send promotional communications or offers (unless you have requested that we not send such communications);
• for marketing, research legal purposes and other purposes;
• to address your interests and concerns; and
• as otherwise specified at the point of Personal Information collection.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

Service Providers and Contractors

We disclose Personal Information you provide to consultants, service providers, and contractors that we use to support our business and operations who have agreed to keep the information confidential and use it only to provide the applicable service(s) such as vendors that help us communicate with you, vendors that host and support our website and data, security and fraud detection vendors.

Third Party Partners

We disclose Personal Information to third parties we work with who help us gather information from you and communicate with you including  social media companies, advertising platforms, advertising and email marketing agencies, and companies providing data analytics, including to serve you with marketing communications and ads tailored to your preferences across platforms. 

Legal Obligations

We may disclose Personal Information to outside parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; or in connection with disciplinary actions/investigations.

Sale or Corporate Restructuring

We may disclose Personal Information to third parties in connection with the sale, assignment or other transfer of the business of our website or the sale, assignment, merger, reorganization or other transfer of our brand or company.

HOW WE USE “COOKIES” AND OTHER TECHNOLOGY

As you enter the Site, our server records and monitors your IP address and uses it to develop statistical analysis.  These analyses assist us in refining and adapting the content and design of our site.  The use of IP addresses also enables us to prevent malicious Internet users from masquerading as other users.  Automated technology collects information from your computer or mobile device and includes cookies, web beacons, local shared objects, or other similar technology.  A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer’s browser.  A “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity.  They are also sometimes referred to as pixels and tags.

As you access or use our Site, we and/or third parties may collect information using cookies, web beacons, pixels, and navigational and location data collection (clickstream, log files, server logs) for the purposes described in this Policy.  Such automated technologies further help us to keep track of your interactions with our website and provide you with a more customized experience.

To find more information about cookies please visit www.allaboutcookies.org.  Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use.  By disabling cookies, you won’t be able to enjoy the convenience provided by our customization.

Third Party Advertising And Analytics Disclaimer 

We and/or third parties including service providers on our behalf, may use cookies, web beacons and other similar technology, to collect information from you such as your activities on the Website for the purposes described in this Policy including analytics, monitoring performance, and improvement of our Site (traffic, errors, page load time, popular pages, etc.)

Examples of our third-party service providers to help deliver our services or to connect to our services include: 

• Google Ads: We use Google Ads.  You can opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated.To learn more about how Google processes your data, please visit https://policies.google.com/privacy. 
• Meta Ads and Pixel:  We use Meta Ads to advertise and market our services to you. To learn more about how Facebook uses your data please visit https://www.facebook.com/privacy/explanation or log on to your Facebook account and access your settings. To understand more about Facebook advertising and manage your preferences, please visit https://www.facebook.com/about/ads. 

This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

Digital Advertising Alliance

You can also opt out from companies like Google, Meta and other participating companies through the Digital Advertising Alliance in the USA:  http://www.aboutads.info/choices/.  You can also opt out of participating companies from the Digital Advertising Alliance of Canada in Canada:  http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe:  http://www.youronlinechoices.eu/, or opt out using your mobile device settings.

RETENTION OF PERSONAL INFORMATION

We will retain your Personal Information (collected through offline and online methods) for as long as it is necessary for the purposes described in this Policy.  We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

INTENDED AUDIENCE OF WEBSITES; COPPA COMPLIANCE

The Children’s Online Privacy Protection Act (“COPPA”) does not apply to us.  Our Website is not directed to children under the age of 13.  As a result, our Website does not request or knowingly collect Personal Information from individuals under the age of 13.  If you are not 13 or older, you should not visit or use our Website. If we learn that personally identifiable information of persons under 13 years of age has been collected on the Website without verified parental consent, then we will take appropriate steps to delete the information.

EXTERNAL LINKS 

We may make available third party applications through our Website, blog and social media applications for your use. Links to such applications, any other websites included in this Website or links on our social media accounts operate with privacy policies beyond our control. Unless otherwise indicated, once you have left our Website or our social media account, all use of information you provide is governed by the privacy policy of the other website’s or social media account’s operators. We are not responsible for any transactions that occur between you and a third-party website or social media account.

CONTACT PREFERENCES & EMAIL/TEXT MARKETING

We would like to keep in touch with you in ways that you find to be beneficial.  If you do not want us to use your contact information to communicate with you, please tell us so when you provide your contact information. We may send promotion emails regarding our products and events.  You may opt in to receive emails from us by providing your email address to us. If you no longer wish to receive email marketing communications from us, you may opt-out of receiving marketing-related emails by using the unsubscribe method provided in our communications (e.g., by clicking on the “unsubscribe” link in the email to unsubscribe) or by contacting us at support@GobiGoji.com.  

You may also choose to participate in text or SMS/MMS marketing communications.  If you opt in to such marketing, we may collect and use certain personal information including phone number, email, product browsing behavior, purchase behavior, device type, cellular carrier, and location to contact you and provide you marketing communications or promotions. If you no longer wish to receive text notifications from us, you may opt-out of receiving marketing-related texts by using the unsubscribe method provided in our communications or by contacting us at support@GobiGoji.com.  Please view additional SMS/Text terms at: https://www.klaviyo.com/legal/mobile-terms and https://www.klaviyo.com/legal/terms-of-service. 

Please note that unsubscribing from our promotional material will not prevent us from contacting you for other reasons, such as order confirmations, responses to customer service inquiries, or information about an event for which you have registered.

Do Not Track Notice: Because there are not yet common, industry accepted “do not track” standards and systems, our website does not respond to Do Not Track signals.  In addition, we may allow third parties to collect Personal Information from your activity on our website, as described in the “Information Collection and Use” section above.

SECURITY

We take appropriate steps to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration or destruction, whether in transmission or storage.  Please keep in mind, however, that there is no such thing as perfect security, and no Internet transmission is ever completely secure or error-free. Moreover, you are responsible for maintaining the confidentiality of any username and password you use.

GOVERNING LAW

This Policy and our privacy practices will be subject exclusively to the laws of the State of California, United States of America.  We make no representation that this Policy and its practices comply with the laws of any other jurisdiction.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be revised from time to time for any reason.  If this Privacy Policy changes, the revised policy will include a new effective date and we will notify you of such changes by posting the revised policy on this page.  Be sure to check the Privacy Policy whenever you submit personal Information or use our website. 

Mobile Terms of Service

The Gobi Goji mobile message service (the “Service”) is operated by Gobi Goji (“Gobi Goji”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Gobi Goji’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Gobi Goji through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Gobi Goji. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18336041758 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Gobi Goji mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18336041758 or email support@gobigoji.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

CONTACT US

Ning Foods LLC (DBA Gobi Goji)
P.O. Box: 117493,
Burlingame, CA 94011
Email: support@gobigoji.com